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A Tale of Customer Service

Park Cities Power Wash • January 30, 2025

Have you ever tried to hire someone to provide a service at your home only to find that nobody seems to want the work? Here's a story of an experience we had recently when trying to book a repair for one of our customers.

 

We live in amazing times when it comes to technology. Constant innovation gives businesses and consumers an increasing number of ways to interact with each other. Online quotes, electronic approvals and payments, texting, and the use of AI have made it easier than ever to get services quoted, scheduled, and done! But real people still need to make it all happen.

 

A company that comes to your home to do something for you is in the "service" industry and our company, Park Cities Power Wash, is an example of that. One of the services we provide is window cleaning and on a recent job a window broke while the tech was cleaning it. It was an unusual piece of tempered privacy glass between the outside of the house and a shower and it just shattered. It was nobody's fault really but, of course, we agreed to replace it. Since it was a one-of-a-kind type of setup we couldn't just send the measurements over to a glass company, have the piece made, and install it ourselves. We needed a professional. That's where the fun began.

 

I did some research online and found a few businesses near our customer's home. I called the first one and somebody picked up right away. He was clearly on a cell phone and out in the field but I explained the situation and he asked me to email him the dimensions and some pictures so he could get me a quote. So, I did. And a few days later I followed up. And I never heard back. Next, I called company two and somebody picked up right away. He was clearly on a cell phone and out in the field but I explained the situation and he asked me to text him the dimensions and some pictures so he could get me a quote. So, I did. And a few days later I followed up. And I never heard back. Are we seeing a pattern here? I began to wonder if this project was just too complicated and these guys were busy enough with "normal" jobs to be bothered. It's great to be busy, I thought, but they should at least let me know that they don't want the work so I can move on. I have a customer waiting on us to fix her window after all. Finally, I called company three and again somebody picked up right away. But this time it was someone on the office staff that was equipped to actually act on my request. I sent her pictures and dimensions and she came up with a rough quote but, because of the complexity of the install, she also wanted to send someone over to take a closer look at it. Now we were getting somewhere! We set a time for the next day. I received a call from someone else confirming the visit, and another call when the technician was on his way. The gentlemen that came out were professional and knowledgeable, figured out exactly what needed to be done, and told me I would get an updated quote later that day. The quote came in as promised and was actually lower than the original price. I called in and made  the down payment and, presto, they put the piece into production. Easy!

 

So what's the moral of the story? Fancy websites, chat bots, text message reminders, and electronic payments are great tools for doing business but they don't save us time, or make our lives easier, if there aren't humans behind them that care about actually putting the "service" in service business. At the end of the day, we got the job done and our customer was happy. The window may have cost a bit more with company three, who knows. But the first two companies definitely cost us more in time which is probably more valuable in the long run.

 

At Park Cities Power Wash, we like to think of ourselves as the service company that just happens to clean houses and commercial properties. We have the technology conveniences too but we feel this outlook helps us maintain the human touch needed to do a great job. So, if you find yourself struggling to get someone to take your business, give us a call. We'll be happy to help you out!

 

Park Cities Power Wash at 214-390-3377 or email us at info@parkcitiespowerwash.com

 

power washing
April 11, 2025
Residential power washing has become quite popular as more homeowners strive to maintain clean and attractive homes. The allure of handling the task oneself can be strong, as it seems like a straightforward way to tackle exterior cleaning. However, it’s important to tread carefully here. Power washing involves using high-pressure water jets to clean surfaces, which can effectively remove dirt, mold, and grime. Yet, doing it right requires skill and proper handling, making it not as simple as it appears at first glance. Many people are tempted by DIY power washing, envisioning a fun and rewarding experience that saves money. While DIY projects can indeed be fulfilling, power washing involves unique challenges and risks that shouldn’t be overlooked. Homes in areas like Dallas, TX, where weather conditions can be unpredictable, may further complicate these tasks. Attempting DIY power washing without sufficient knowledge or expertise can lead to problems that homeowners might not anticipate. Risk of Injury Power washing equipment needs to be handled with care, as misuse can lead to injuries. The high-pressure spray can cause cuts and bruises when it comes into contact with skin. Without training, accidents are more likely to happen, especially for those unfamiliar with the equipment's force. Some common injuries from DIY power washing include: - Blisters and cuts from direct contact with the spray. - Falling or slipping due to wet surfaces or the power washer's force. - Eye injuries from debris or high-pressure water exposure. Understanding these potential dangers is crucial before deciding to venture into a power washing project. Engaging professionals ensures safety, since they are trained to handle the equipment effectively. Potential Damage to Property Though power washing is a powerful tool for cleaning, it can also cause significant damage if used incorrectly. Home exteriors, driveways, and decks may suffer from improper use of the equipment. The high-pressure water can strip paint, splinter wood, or even break windows if not directed correctly. Consider the areas of your home that are especially vulnerable: - Wooden surfaces can become splintered or warped. - Windows and doors might crack under pressure. - Sidings can be chipped or removed. Proper handling and technique are important to avoid such damage. With expert attention, cleaning can be both efficient and safe, preserving the integrity and look of your property. Lack of Professional Results Doing your own power washing might seem effective at first glance, but the results can be hit or miss. Professionals in this field have a keen eye and the right equipment to tackle various surfaces and stains. They know the correct pressure levels and techniques needed for different materials, ensuring a thorough and even clean without causing damage. In contrast, a DIY effort may leave areas barely touched or too aggressively cleaned, leading to potential damage. For example, when cleaning a wooden deck, it's easy to lift wood fibers or leave streaks if you're unfamiliar with the right methods. A professional knows the nuances of cleaning everything from delicate sidings to stubborn driveway stains. This expertise provides consistent and high-quality results every time, leaving your home's exterior looking fresh and well-maintained. Time and Effort Taking on power washing as a do-it-yourself project can be surprisingly demanding. It requires not only physical effort but also significant time investment. Setting up the equipment, learning how to use it properly, and then actually doing the work can take up an entire weekend, or longer. This is time that could be spent on other priorities or simply relaxing with family or friends. Let’s look at why this task can be so time-consuming: - Setting up and learning the equipment operation. - Gathering and preparing the necessary cleaning agents. - Handling water management, including potential runoff concerns. By hiring professionals, you gain back this precious time. They come prepared with all necessary tools and handle the heavy lifting, leaving your home pristine without you lifting a finger. The Benefits of Hiring Park Cities Power Wash Choosing a professional service brings a host of advantages that go beyond just a clean exterior. Experts in power washing don’t just clean; they help protect and extend the life of your property. When done correctly, power washing can prevent buildup that leads to mold or mildew, both of which can cause long-term damage to your home. Professionals also ensure their work is environmentally conscious, managing runoff and using chemicals safely. This means your property and surrounding environment remain unharmed, providing peace of mind about both effectiveness and safety. Enhance Your Home’s Curb Appeal Regular, professional power washing brings real benefits to your home’s appearance and longevity. With their help, you can restore your home to its original glory, making it stand out as welcoming and well-kept. Clean exteriors also contribute to a sense of pride and comfort in how your home looks and feels. As your property receives regular attention, issues like mold, mildew, or unwanted stains are kept at bay, supporting both its value and structural integrity. Consider getting on a schedule with local experts who understand your home's needs and can provide reliable, top-notch service. Discover the benefits of scheduling a regular cleaning for your home. Let Park Cities Power Wash handle the details to enhance your curb appeal and protect your property throughout the year. Learn more about how our residential power washing service can make a lasting difference for your home.
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